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Sales and Customer Support |
phone: 1-866-500-2524
email: info@blackbirdballard.com |
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Blackbird Ballard |
5410 22nd Ave NW
Seattle, WA 98107
1 206 547 2524 |
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Blackbird Apothecary |
5404 22ND AVE NW
Seattle, WA 98107
1 206 297 6093 |
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Web Store and Corporate Offices |
Blackbird, INC.
5404 22nd Ave NW
Seattle, WA 98107
1 206 706 4555 |
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Press Inquiries |
| Email: press@blackbirdballard.com |
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For Wholesale Inquiries |
| Email: wholesale@blackbirdballard.com |
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For Buyer Inquiries |
| Email: buyer@blackbirdballard.com |
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Forms of Payment |
Visa
Mastercard
American Express |
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Sales Tax |
| Sales tax is charged on orders shipped within Washington State at the local tax rate. |
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WEBSTORE CUSTOMER SERVICE HOURS |
| OUR WEBSTORE CUSTOMER SERVICE PHONE IS MANNED 9AM TO 5PM SEVEN DAYS A WEEK. CALL 1-866-500-2524 IF YOU HAVE A QUESTION OR WOULD LIKE TO PLACE AN ORDER. IF NO ONE ANSWERS IT IS BECAUSE WE ARE BUSY ASSISTING OTHER CUSTOMERS. YOU CAN ALSO SEND ORDER AND PRODUCT ENQUIRIES TO info@blackbirdballard.com |
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Buying Gift Cards |
| If you are interested in purchasing a gift card please email info@blackbirdballard.com |
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Changes |
| If you need to change your order please email info@blackbirdballard.com as soon as possible. We are happy to make any changes before your order has been shipped. |
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Shipping |
1 item = $10
2 items = $12
3 items = $14
4+ items = $16
+$9 for Alaska or Hawaii
+$15 for Canada
+$30 for Domestic 2-day
+$65 for Overnight
+$40 for International
All packages are sent with signature required and tracking numbers will be provided. Customer is responsible for any additional charges on rejected packages.
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Overnight Shipping |
| ONLY ORDERS SUBMITTED MONDAY THROUGH FRIDAY, BEFORE 3PM PST, CAN BE SENT OVER NIGHT. AN ADDITIONAL $65 FEE WILL BE ADDED TO OUR NORMAL FLAT-RATE SHIPPING CHARGES TO PROCESS YOUR OVER NIGHT DELIVERY. |
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International Shipping |
| We ship internationally to nearly anywhere USPS services. Rates are calculated on the site at time of checkout. Blackbird is not responsible for customs fees incurred from importing goods. Fragrance may not be shipped internationally. |
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Tracking Numbers |
| Once your item has been shipped you will receive an email containing the tracking number for your shipment. Blackbird only ships packages Monday through Friday. |
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Returns |
Blackbird will gladly accept returns for items within 14 days of order delivery. The goods must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Returned items must have their original tags attached and must be accompanied with a copy of the receipt. ITEMS SOLD AT A DISCOUNT ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN.
To send back goods, please email info@blackbirdballard.com for a return authorization number.
Customers will assume responsibility for return shipping charges. Blackbird will not assume responsibility for reimbursement or compensation of return packages lost in transit without proof of delivery to the Blackbird Returns Office.
If all conditions are met, the original form of payment will be credited; if not all items will be shipped back to the customer with an explanation.
Return items to:
Return Department
c/o Blackbird
5404 W 22nd Ave NW
Seattle, WA 98107
You may also make returns at our Blackbird store in beautiful Ballard for store credit only.
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| RESTOCKING FEE |
| YOUR RETURN MAY BE SUBJECT TO A RESTOCKING FEE, APPLIED AT OUR DISCRETION,
OF UP TO 20% OF THE COST OF THE GOODS BEING RETURNED. WHEN REQUIRED THIS IS NECESSARY TO COVER CREDIT CARD-TRANSACTION FEES AND OTHER COSTS INCURRED DURING PROCESSESING. |
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Layaway |
| If you are interested in layaway please contact info@blackbirdballard.com. |
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Price Adjustments |
| If within 7 days of purchase Blackbird discounts an item from regular retail price, we are happy to provide a price adjustment to our customers. Special promotions are exempt from price adjustments. Email us at info@blackbirdballard.com. All sales are final on items that receive a price adjustment. |
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PRIVACY POLICY |
| AT BLACKBIRD WE WILL NEVER SELL, RENT, OR SHARE YOUR PERSONAL INFORMATION WITH ANYONE. INFORMATION SUBMITTED TO US IS ONLY AVAILABLE TO OUR EMPLOYEES AND CONTRACTED SERVICE PROVIDERS THAT ARE PROCESSING YOUR ORDER OR TENDING TO YOUR OTHER REQUESTS. ANY INFORMATION AND DATA WE GATHER IS ONLY USED TO LEARN MORE ABOUT CUSTOMERS SO BLACKBIRD CAN BETTER SERVE YOU IN THE FUTURE. IF CHANGES TO THIS PRIVACY POLICY ARE MADE THEY WILL BE POSTED HERE PROMPTLY. |
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