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Sales and Customer Support |
phone: 1-866-500-2524
email: info@blackbirdballard.com |
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Ballard Store |
Blackbird
5410 22nd Ave NW
Seattle, WA 98107
1 206 547 2524 |
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Web Store and Corporate Offices |
Blackbird, INC.
2208 NW Market Street, Suite 320
Seattle, WA 98107
1 206 706 4555 |
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Press Inquiries |
| Email: press@blackbirdballard.com |
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Forms of Payment |
Visa
Mastercard
American Express |
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Sales Tax |
| Sales tax is charged on orders shipped within Washington State at the local tax rate. |
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Buying Gift Cards |
| If you are interested in purchasing a gift card please email info@blackbirdballard.com |
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Changes |
| If you need to change your order please email info@blackbirdballard.com as soon as possible. We are happy to make any changes before your order has been shipped. |
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Shipping |
1 item = $10
2 items = $12
3 items = $14
4+ items = $16
+$9 for Alaska or Hawaii
+$30 for Canada
+$30 for Domestic 2-day
+$65 for Overnight
+$40 for International
All packages are sent with signature required and tracking numbers will be provided. Customer is responsible for any additional charges on rejected packages.
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International Shipping |
| We ship internationally to nearly anywhere USPS services. Rates are calculated on the site at time of checkout. Blackbird is not responsible for customs fees incurred from importing goods. Fragrance may not be shipped internationally. |
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Tracking Numbers |
| Once your item has been shipped you will receive an email containing the tracking number for your shipment. Blackbird only ships packages Monday through Friday. |
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Returns |
Blackbird will gladly accept returns for items within 14 days of order delivery. The goods must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Returned items must have their original tags attached and must be accompanied with a copy of the receipt. Items sold for a discount of 30% off or greater are considered “as is” and are not eligible for return.
To send back goods, please email info@blackbirdballard.com for a return authorization number.
Customers will assume responsibility for return shipping charges. Blackbird will not assume responsibility for reimbursement or compensation of return packages lost in transit without proof of delivery to the Blackbird Returns Office.
If all conditions are met, the original form of payment will be credited; if not all items will be shipped back to the customer with an explanation.
Return items to:
Return Department
c/o Blackbird
2208 NW Market Street, Suite 320
Seattle, WA 98107
You may also make returns at our Blackbird store in beautiful Ballard.
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| Pre-orders |
| Due to high demand, some items are available to pre-order before they have actually been received at Blackbird. Pre-orders require a 50% non-refundable deposit. Blackbird reserves the right to adjust retail prices up to 10% based on actual customs, delivery charges and currency exchange rates on imported goods. Once items arrive you will be notified via email and will have 7 days to pay the balance due. If the balance is not paid the 50% deposit is forfeited and the item(s) will be sold to the general public. |
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Layaway |
| If you are interested in layaway please contact info@blackbirdballard.com. |
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Price Adjustments |
| If within 7 days of purchase Blackbird discounts an item from regular retail price, we are happy to provide a price adjustment to our customers. Special promotions are exempt from price adjustments. Email us at info@blackbirdballard.com. All sales are final on items that receive a price adjustment. |
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